1. How money moves on ShramSetu
- There are no online payments in the ShramSetu app. We never collect, hold or pass on wages.
- Wages are paid directly by the Worker Finder to the Shramik, as agreed in the booking.
- ShramSetu is free for Shramik. We never charge workers a registration, listing or placement fee. If anyone asks a worker for money in our name, report it to us.
- Worker Finders owe a small platform fee only for each booking that is marked completed. The amount is shown in the app before the request is sent.
2. Cancelling a booking
| Who / when | What happens | Platform fee |
|---|---|---|
| Worker Finder cancels a request before the worker answers | Request is withdrawn. | None |
| Worker Finder cancels after the worker accepted, before work starts | Booking is cancelled and the worker is notified. Please cancel as early as possible and tell the worker. | None |
| Shramik declines a request, or cancels an accepted booking before work starts | Booking is cancelled and the Worker Finder is notified. | None |
| Nobody answers in time | Request expires automatically. | None |
| Instant job cancelled while searching | Pending alerts are withdrawn. Workers who already accepted keep their booking; cancel those separately if needed. | None |
| Work has started | The booking can no longer be cancelled in the app; either side can raise a dispute. | Only if it ends completed |
If a Worker Finder cancels after the worker has already travelled to the site, we encourage paying the worker fairly for their time and travel. Repeated last-minute cancellations or no-shows by either side may lead to a warning or suspension.
3. No-shows and disputes
- If the other person does not turn up, cancel the booking (before start) or raise a dispute (after start) in the app.
- While a booking is disputed, any platform fee is put on hold.
- Our support team reviews disputes, usually within 7 working days. If the work was not actually completed, the booking is corrected and the platform fee is waived.
- Disagreements about wages, quality of work or damage are between the Worker Finder and the Shramik. We will help mediate in good faith and may act against accounts that break our Terms, but we cannot pay or refund wages.
4. Refund of the platform fee
You can ask for a refund of a platform fee you paid to ShramSetu if:
- you were charged for a booking that was cancelled, declined, expired or not actually completed;
- you paid the same fee twice, or paid a wrong amount; or
- a dispute was decided in your favour after you had paid.
How: write to [support@your-domain] or use the in-app Help & support within 30 days of the payment, with the booking code and payment reference. When: we reply within 3 working days; approved refunds are sent within 7 working days to the same method you used to pay (for example UPI or bank transfer). The time your bank takes to credit it is outside our control.
Platform fees for bookings that were genuinely completed are not refundable, except where the law requires.
5. Contact
1LU Next Gen Technologies Private Limited, [Registered office address, Chhattisgarh, India]
Support: [support@your-domain] · [Support phone number]
Grievance Officer: [Name of Grievance Officer], [grievance@your-domain]