This page explains how users of the ShramSetu app (by 1LU Next Gen Technologies Private Limited) can ask for their account and personal data to be deleted.
Option 1: in the app
- Step 1: open ShramSetu and sign in.
- Step 2: go to Profile → Settings.
- Step 3: tap Request account deletion and confirm.
Option 2: without the app
Fill in this form with the mobile number you used to sign in, or email [support@your-domain] from any address with your name and registered mobile number. To protect you, we confirm the request with that number before deleting.
What we delete
- Your name, mobile number, email, profile photo, address, pincode and GPS location.
- Shramik profile (skills, categories, wage, bio, gender, date of birth, unavailable dates) and online status.
- Worker Finder details (business name, contact person, GST number), saved workers, work sites and job posts.
- Uploaded ID and verification documents.
- Notifications, push-notification tokens and your sign-in.
- The text of reviews you wrote.
What we keep, and for how long
- Booking and platform-fee records (dates, work type, amounts, status) are kept without your name or phone number, because the other user needs their history and tax/accounting laws require such records (generally up to 8 years).
- Star ratings stay attached to the other user's profile without your identity.
- Reports about fraud, abuse or safety may be kept as long as needed to protect others or as the law requires.
How long it takes
We complete deletion within 30 days of confirming your request. If you have a booking that is accepted, in progress or disputed, we first help close it. To delete only some data, edit your profile in the app, remove a document that is still pending review (Profile → Documents), or write to us.
More details: Privacy Policy. Questions: Grievance Officer [Name of Grievance Officer], [grievance@your-domain].